Frequently Asked Questions
3 . Contact related
Do I need a large site? Can it just be one or two pages and still be effective?
How large your site is depends on the type of business that you have and your personal preferences. In some instances, a single page "business card" type website might be just what you need. In other cases several pages might be a better solution. This all depends on you and your businesses needs. Your site can be as simple or as complex as you like.
How do you normally charge, hourly, fixed price, retainer?
All of the above. New projects are generally under fixed fee. Some requests fall under the hourly model, and maintenance is generally under retainer although we are happy to do tasks "a la cart" and charge accordingly. It's really up to the customer. We have options based on several factors such as project size and requirements.
How does this relate to your overall business model (for us to consider)
Well, this leaves our customers with the ability to make the best decisions for themselves. Sometimes we are open to their suggestions as well. We don't lock anyone into yearly contracts although we do have a yearly contract for SEO and PPC management that has an out clause with 30 days notice. This model assures that our customers get the service they feel they deserve. I guess I feel the same with any business relationship; if you don't like the service, it is your right to work with someone you feel values your business.
What are your payment terms?
ATAK is fairly flexible in that we offer options for different cases. Fixed Contract: 50% deposit up front and the remaining 50% upon completion. If projects are over $12,500 we can do 33% deposit, 33% after meeting an agreed upon milestone, and 33% upon completion to customer satisfaction and within the contract requirements. Hourly - Net 15, Sometimes Net 30. Retainer - Net 15 at end of month.
How does your creation of code and code approval process work? Please detail briefly.
We create, test, debug, and launch. Once the code works, we prove it works to our customer who allows us to launch the site live. We monitor for 30-60 days depending on code and fix accordingly.
How do you handle changes in the scope of the project if working contractually?
We have a change order form, we send out to notify request is out of scope and will require more (or less) work. We send out a new work order for revisions and require approval and payment before we begin.
How do you handle ownership of code developed for clients? Do clients have complete ownership upon completion?
Yes, they do own the code if they require.
Are you willing to sign an NDA?
Could we use our current intranet or integrate it somehow?
Possibly.< Articles Glossary >